Stock code873880
Customer service
我司始终秉承“客户至上”的服务理念
Service Process
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Service Process
  • 一
    Pre-sale Service

    01. Customer Demand Research: The sales manager goes to the site to deeply explore the details of equipment demand.

    02. Customized Technical Solution: The manager feeds back the customer demand, the technical team formulates the plan, and communicates and prices through multiple rounds.

    03. Signing of Business & Technical Agreement: Clarify the business terms and technical specifications of the project, and finally sign the contract.

  • 二
    In-sale Service

    01. Technical Consultation: The professional team provides all-round information services of products to help customers fully understand and prepare for the project.

    02.Transparency of Production Progress: Regularly update the progress report, cooperate with the buyer’s supervision of manufacturing to ensure timely and in-place feedback of the delivery date.

    03.Logistics Distribution: The professional team takes care of the products throughout the whole process, efficiently tracks and distributes, and ensures the safe and punctual delivery of goods.

  • 三
    After-sale Service

    01.Emergency Response and Decision-making: The leading group takes immediate action and suspends business trips and vacations; quickly reports and analyzes and discusses according to the event level; confirms and implements the solution plan within 24 hours.

    02.Rapid Information Reporting and Progress Tracking: Teams at all levels quickly contact the site and report to the superior in detail within 2 hours; the report elements are complete and the progress is updated in real time.

    03.Employee Safety and Emergency Assistance: In case of employee casualties, disappearances, etc., quickly link with government departments; actively cooperate with the rescue and organize self-rescue.

    04.Unobstructed Communication and Family Care: The administrative agency keeps in close communication with the on-site employees; promptly informs the families and, when necessary, sends people to console.

Service Commitment
Our company has always adhered to the service concept of “customer first”, and serves every customer attentively. With the most professional service team, we pay attention to every service need of customers in a timely and all-round manner. In view of product quality and service, we make the following commitments to customers
01.All-round Control of Product Quality
Our company guarantees that all links of production will be strictly implemented in accordance with the ISO9001 quality assurance system, and strict checks will be carried out no matter in the process of product design, production and manufacturing, and product inspection to ensure product quality.
02.On-time Delivery and All-round Technical Support
For the equipment and products supporting key projects, it is guaranteed to deliver according to the contract requirements. For those requiring technical services, professional technical service personnel will be sent to participate in the unpacking acceptance and guide the installation and commissioning work until the equipment operates normally.
03.Full-cycle High-quality Service
Guarantee to provide users with excellent pre-sale, in-sale and after-sale services. Before sale, fully introduce the performance and usage methods of the product to the users, and provide relevant materials. According to the needs of the customers, business training on equipment installation, commissioning, usage and maintenance technology will be held for the demand side.
04.Quality Tracking and Product Continuous Improvement Service
Conduct quality tracking services for key customers and collect customer information feedback. Timely improve product performance and improve product quality according to customer needs.
05.Quick Response to Equipment Failure During the Warranty Period
During the warranty period of the equipment, if there is a problem in the operation of the equipment, our company will give a reply within 2 hours after receiving the customer’s notice about the failure (telephone or fax notice), and give guidance on maintenance. If our company fails to complete the maintenance through guidance, our company will dispatch personnel to the customer’s site for maintenance within 24 hours.